Mistletoe Co., Ltd. (hereinafter referred to as “our company”) has established the following privacy policy (hereinafter referred to as “this policy”) to ensure that users (hereinafter referred to as “users”) who use any of the services operated by our company (hereinafter referred to as “our services”) can use our services with peace of mind through the proper management and use of user information, including important personal information, provided by such users. This policy is included in our company’s terms of use and applies when users use our services.
1. User information collected
In this policy, “user information” refers to information related to the identification of a user, action history on communication services, and other information generated or accumulated on a user’s smartphone, PC or other device in relation to the user or the user’s device, which is collected by the Company in accordance with this policy.
The user information collected by the Company in relation to its services is as follows:
- Information provided by users Name, email address, date of birth, photo, and other information entered by users into input forms specified by our company.
- Information provided by users from other services by allowing them to link with our services when using our services If users allow our services to be linked with external services such as social networking services, the following information will be collected from those external services based on the consent given at the time of permission. The ID used by the user in the external service, and other information that the user has permitted to be disclosed to the linked party through the privacy settings of the external service.
- Information collected by our company when users use our servicesWe may collect the following information about access to our services and how they are used. Device information, log information, cookies and anonymous IDs, location information
About cookies
We may use cookies to provide better services to our users, but these cookies do not allow us to collect personally identifiable information. Additionally, if you do not wish to accept cookies, you can change your browser settings. However, if you disable cookies, you may not be able to use some features of our services.
・About log information
It is automatically generated when a user uses our services, and saves information such as IP address, browser type, browser language, etc. This information will be used to analyze the user environment, provide better services, and prevent fraudulent activities that interfere with the normal provision of services.
2-1. purpose of use
The specific purposes for which user information is used in providing our services are as follows:
- To accept registrations for our services, verify identity, and provide, maintain, protect, and improve our services
- To create statistical data on the use of our services, and to investigate, compile, and analyze marketing data
- To conduct surveys and analyze the planning and development of our services and to improve our services
- To verify identity when users contact us or provide information about our services
- To advertise or promote our products and services and those of third parties (including direct mail, email, remarketing, and retargeting advertising)
- To draw prizes and send prizes for campaigns, etc.
- To contact you as necessary, such as to send important notices about our services
- To respond to actions that violate our terms and conditions, policies, etc. (hereinafter referred to as “Terms, etc.”) regarding our services
- To notify you of changes to the Terms, etc. regarding our services
- For purposes incidental to the above purposes of use
2-2. Purpose of use
Purposes of use other than those specified in 2-1 and user information corresponding to those purposes of use are as follows:
- In connection with our services, we may use the following information to create statistical data that is processed in a format that does not identify individuals. Terminal information, log information, cookies and anonymous IDs, location information
- To distribute or display advertisements of our company or third parties Terminal information, log information, cookies and anonymous IDs, location information
- To use for other marketing purposes Name, email address, date of birth, and other information entered by the user in the input form specified by our company.
3-1. Obtaining consent and requesting suspension of use
We will obtain user consent before collecting the following user information:
- Device information
- Location information
3-2. Obtaining consent and requesting suspension of use
Users may request that the use of all or part of their user information be suspended by configuring the designated settings of our services, in which case we will promptly suspend use of that information in accordance with our regulations.
• Please note that as the collection or use of some user information is a prerequisite for our services, we will only cease collection of that information if you cancel your membership to our services in the manner designated by our company.
4. Personal information of minors
Our services are primarily targeted at minors. Therefore, we take the utmost care in protecting the user information of minor users. Please note that minor users are requested to provide their user information only with the consent of their parent or guardian.
5. Provision to third parties
Our company will not provide personal information, which is part of the user information, to a third party without the user’s prior consent, except in cases where disclosure is permitted under the Personal Information Protection Act or other laws and regulations, except in the following cases:
- When the Company entrusts all or part of the handling of personal information to the extent necessary to achieve the purpose of use.
- When personal information is provided in connection with business succession due to a merger or other reason.
- When it is necessary to cooperate with a national or local government agency or a person entrusted by them to carry out business prescribed by law, and obtaining the user’s consent may hinder the performance of said business.
- Other cases permitted by the Personal Information Protection Act or other laws and regulations.
6. Disclosure of Personal Information
When a user requests disclosure of personal information based on the provisions of the Personal Information Protection Act, we will disclose the information to the user without delay after confirming that the request is from the user himself (if the personal information does not exist, we will notify the user). However, this does not apply if the Company is not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations. Please note that a fee (1,000 yen per case) will be charged for the disclosure of personal information.
7. Correction of personal information and suspension of use, etc.
- If the user requests us to correct the contents of personal information based on the provisions of the Personal Information Protection Act because the personal information is not true, or if we request us to suspend the use of the personal information based on the provisions of the Personal Information Protection Act because the personal information is being handled beyond the scope of the purpose of use previously announced or was collected by false or other illegal means, we will conduct the necessary investigation without delay after confirming that the request is from the user himself, correct the contents of the personal information or suspend the use based on the results, and notify the user to that effect. In addition, if we decide not to correct or suspend the use based on reasonable grounds, we will notify the user to that effect.
- If the user requests us to delete the personal information of the user, and if we determine that it is necessary to comply with the request, we will delete the personal information after confirming that the request is from the user himself, and notify the user to that effect.
- If the company is not obligated to correct, etc. or suspend the use, etc. under the Personal Information Protection Act or other laws and regulations, the provisions of the preceding two paragraphs will not apply.
8. Contact Us
For opinions, questions, complaints, and other inquiries regarding the handling of user information, please contact the contact point below.
Mistletoe Co., Ltd.
→ Contact us
9. Privacy Policy Change Procedure
The Company will appropriately review the status of operations regarding the handling of user information, strive for continuous improvement, and may change this policy as necessary. In the event of any changes, the latest privacy policy will be posted on this website as soon as practicable. However, if the changes require the consent of users under legal regulations, the consent of users will be obtained in a manner specified by the Company.
Mistletoe Co., Ltd.
April 10, 2018
CEO: Yohei Nishimura