Hotel Management

YADORIGI is an operation and management company specializing in the hospitality industry.

YADORIGI has been focusing on on-site operation and management with an emphasis on “execution.”
By managing and executing hotel operations centrally, YADORIGI will pursue world-class Japanese accommodation facilities not only for the outsourcing of operation of existing facilities,
but also for the development and outsourcing of operation of new facilities.

YADORIGI will continue to increase the number of hybrid hotel facilities it operates that offer “a place to stay like you’re living.”

It also plans to develop and operate a customer attraction site that networks accommodation facilities where guests can stay for long periods of time with comfortable spaces and services.

By building its own customer attraction channels in addition to OTAs, it will achieve stable sales for the accommodation facilities it operates.

Mistletoe is an operation and management company specializing in the hospitality industry.

Our Strengths

Know-how based on facility improvements by our management members

We have a track record of a newly opened hotel winning the “Rakuten Gold Award” within a year.

We will operate the hotel by making full use of the accumulated know-how of our management members that is specialized in accommodation facilities.

by professionals
Complete headquarters support system

Each department (team) shares expertise and know-how with each other.
By having strong horizontal connections, we have strengthened our operational structure.

High specs required for the team

Our staff members have the English skills (language) to speak to customers from around the world, and the communication skills based on Japanese culture to welcome customers.
We work with confidence, equipped with the skills required by customers of different nationalities, cultures, and values.

Business Content

Operational Strategy [Maximizing GOP]

We aim to maximize GOP by focusing on three pillars: [Maximizing sales], [Appropriate cost management], and [Improved customer satisfaction].

Three actions to maximize GOP

[Maximize sales]

We maximize sales through marketing that uncovers the appeal of facilities and through yield management. 

Marketing × Yield Management (Revenue Management)

[Thorough cost management]

Maximize the GOP by maximizing sales and thoroughly controlling costs at the same time.
We provide the best service to our customers by combining thorough member training with high-quality cleaning services.We set cost standards tailored to the characteristics of each facility and manage costs based on these standards.

  • Labor costs
  • Cost of ingredients
  • Sales and administrative expenses

[Improving customer satisfaction]

Improving customer satisfaction is an important element in facility management, along with [maximizing sales] and [cost management].
We will implement the following process to create a repeat customer base and ensure stable customer acquisition.

  • Improving employee satisfaction (ES)
  • Improving the work environment
  • Staff retention rate
  • Motivation
  • Improving service quality
  • Training
  • Service skills
  • Service mindset
  • Improving customer satisfaction (CS)
  • Implementing in-house surveys
  • Creating a customer database
  • Word-of-mouth evaluation
  • Loyalty

type of contract

We offer two types of management services.

Management contract system (MC system)

Management support utilizing our extensive experience and know-how.
In this system, the owner manages the hotel, and we manage it and charge a management contract fee.
By utilizing our extensive experience and know-how, we maximize sales and profits.
(Suitable for new and existing facilities)

Hotel Entire Rental (Sublease)

Hotel Entire Rental (Sublease) We promise stable income without the owner’s trouble.
We rent the property from the owner and operate it ourselves.
With a sublease contract that is automatically renewed every two years, the owner can enjoy stable operation with a fixed monthly income without the trouble of operating the property.
(Suitable for new facilities)

Hotel purchases

We purchase business hotels, resort hotels, and health resorts in major cities across the country.
Please feel free to contact us with any inquiries or questions you may have about selling accommodation facilities.
We provide total support for your hotel and inn concerns. Small, flat-rate consulting, M&A, real estate purchases, leasing, business transfers, franchise contracts, management contracts, cost optimization, and customer attraction enhancements.

Flow of operations

1 to 3 months
1 to 3 months
[STEP.1] Interview
[STEP.2] Simple survey
[STEP.3] Proposal
3 to 6 months
3 to 6 months
[STEP.1] Contract
[STEP.2] Detailed planning
Start of operations
Start of operations
[STEP.1] Interview
[STEP.2] Simple survey
[STEP.3] Proposal